Privacy Policy

Flora International Medical Internet Development Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of personal information and establishes the following Privacy Policy.
Article 1 (Collection of Personal Information)
The Company collects personal information through lawful and fair means.
Article 2 (Purpose of Use)
Personal information collected by the Company will be used for the following purposes:
Service provision and operation
Support for cooperation with medical institutions
Payment processing and verification
Inquiry and customer support
Service improvement and analytics
Article 3 (Analytics Tools)
The Company uses Google Analytics to improve services and analyze website usage.
Google Analytics uses cookies to collect traffic data, but such data is collected anonymously and does not identify individuals.
For details regarding Google’s data collection and processing mechanisms, please refer to Google’s policies.
Article 4 (Provision to Third Parties)
The Company will not provide personal information to third parties, except in the following cases:
With the consent of the individual
When required by law
When necessary for payment processing or cooperation with medical institutions
Article 5 (Outsourcing of Personal Information Handling)
The Company may outsource the handling of personal information to external service providers for business operations. In such cases, appropriate supervision and management will be conducted.
Article 6 (Use of Cookies and Similar Technologies)
The Company may use cookies and similar technologies to improve user experience and enhance services. Users may control cookie usage through browser settings or the Company’s cookie settings functions.
Article 7 (Handling of Medical Information)
Information obtained through medical-related services will be managed appropriately as sensitive personal information. Such information will only be used within the scope necessary for cooperation with medical institutions and service provision.
Article 8 (Cross-Border Data Transfers)
During service operations, the Company may transfer personal information to servers or third parties located outside Japan. In such cases, appropriate security measures will be implemented in accordance with applicable laws and regulations.
Article 9 (Security Measures)
The Company implements reasonable and appropriate security measures to prevent leakage, loss, alteration, or unauthorized access to personal information.
Article 10 (Disclosure, Correction, and Deletion)
Users may request disclosure, correction, deletion, or other actions regarding their own personal information.
Article 11 (Compliance with Laws)
The Company complies with Japan’s Act on the Protection of Personal Information and other related laws and regulations.
Article 12 (Changes to This Policy)
This policy may be revised as necessary.
Article 13 (Contact Information)
For inquiries regarding this policy, please contact us at:
Email: info@flora-medical.net
Established: June 18, 2019
Flora International Medical Internet Development Co., Ltd.
Representative Director & President: Li-Bo Zhang

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Response times may vary depending on the nature of your inquiry. Please note that inquiries received during holidays or non-business days will be handled on the next business day.

  info@flora-medical.net
Business Hours: 10:00–18:00 (Weekdays) Closed: Weekends, Holidays & New Year Period

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